Frequently Asked Questions (FAQs)

  1. What types of payment do you accept? We accept payments via all major credit cards, PayPal, and other secure payment options.

  2. How long does shipping take? Shipping times vary depending on your location and the shipping method you choose during checkout. Please allow 1-3 business days for processing and handling before your order is shipped.

  3. Do you offer free shipping? We offer free standard shipping on all orders over $300 within Canada and we also ship to U.S. addresses for an additional fee.

  4. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the item you received, please contact us within 14 days of receiving the item to initiate a return.

  If you receive an item that is defective, please provide us with a detailed description of the issue, along with photographic evidence. Once we have reviewed your request, we will provide you with instructions on how to return the item.
  To be eligible for a refund, the item must be returned to us in its original condition and packaging. Once we have received and inspected the item, we will issue a refund for the purchase price of the item, excluding any shipping or handling fees.
  Please note that we cannot accept returns for items that have been used, damaged, or altered in any way. We reserve the right to reject any returns that do not meet our criteria for a refund.
  1. Do you offer any warranties on your products? Many of our products come with a manufacturer's warranty. Please refer to the specific product page for more details.

  2. Do you offer any discounts or promotions? Yes, we offer occasional discounts and promotions. Please sign up for our newsletter or follow us on social media to stay up to date.

  3. Can I cancel my order? You can cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible if you need to cancel.

If you have any further questions or concerns, please do not hesitate to reach out to us.